Help Desk

Globecomm's customer support provides a single reliable, cost-effective point of contact for maintenance requests, troubleshooting and customer reporting. The customer support provides Tier-One troubleshooting and, when necessary, escalates issues to Tier-Two support.

The Customer Support is responsible for

  • Client authentication for accepting support requests
  • Logging a service request
  • Providing the client with a reference number for the request
  • Providing clients with updates relative to their service requests
  • Closing the request once the support team has deemed it resolved

Contact Us

Contact Globecomm Help Desk