Installation, Operations & Maintenance

Globecomm offers a comprehensive set of installation, operational support, maintenance, repair and training services to ensure optimum performance from the technology and a high level of professionalism from network management personnel.

Installlation and Start-Up Support

Installation service is provided by a network of field technicians across the United States and in selected international centers, as well as by technicians based at our Hauppauge corporate headquarters. Each has passed VSAT certification-training courses and has been individually interviewed and background-checked prior to becoming a certified Globecomm technician. A Globecomm Program manager oversees installation of remote network sites and takes full responsibility for implementation, administration and performance. Globecomm furnishes all necessary labor, equipment and materials, and demonstrates successful operation to the customer's on-site representative before completing work. For systems installed by Globecomm, complete documentation will be provided, along with our commitment to successful service.

Training

The success of a network depends on how well users at the remote ends use the system. Globecomm provides training and documentation services for local site coordinators in two forms:

  • Basic Training. At the time of installation, the on-site technician provides an overview of the system and explains the IRD and its function keys. Globecomm also provides a reference guide that graphically displays the specific system and configuration of the network, including basic troubleshooting instructions and the contact numbers for the Globecomm Help Desk.
  • Enhanced Training. Globecomm recommends that customers add enhanced training on all aspects of the technologies installed at the remote sites, and can provide training program content, scheduling and on-air talent for a live interactive tutorial.

Maintenance

Globecomm's network of technicians provides on-site maintenance and repair of network nodes. Maintenance is available in two forms:

  • Full-Service Package provides customers with complete coverage for a fixed monthly fee per location. Globecomm assumes all responsibility for the network, including stocking a spares pool and restoring downlink systems to working order.
  • Time & Materials Package provides cost-flexibility. Customers are required to purchase a spares pool of key equipment equal to 5% of the number of remote sites in the network, and pay for installation or maintenance on a per-call basis.

At the heart of Globecomm's maintenance system is our proprietary database used to track hardware deployed at each site, contact information for each site, digital site photographs, and detailed data such as antenna pointing, and carrier frequencies. The database also tracks all work orders related to a site, including site surveys, installation and service calls.

Need More Information?

Contact your nearest Globecomm office.