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Network Operations Center
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Globecomm's Network Operations Center is the nerve center of the network. The NOC
is responsible for monitoring both the Long Island International Teleport and remote
teleports. The NOC is staffed 24 x 7 by technicians and engineers, and is further
supported by Globecomm's engineering team, of whom more than one hundred live within
thirty miles of the facility.
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Network Operations
Support
+1 (631) 457-1238
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The NOC monitors circuits on multiple levels to ensure that service-level agreements
are being met. Globecomm believes in monitoring both the equipment related to a
circuit and the data or video itself when permitted by the customer. This means
that each circuit is monitored by multiple systems, ensuring that any anomalies
are quickly identified and resolved. In the event of any incident, the monitoring
system automatically triggers audible and visual alerts, sends email to NOC technicians
and key engineers, and creates a trouble ticket to log and track the event.
Standard monitoring covers all satellite RF and IF components, baseband equipment
including routers and encoding platforms, and all terrestrial connections to the
Long Island International Teleport. In addition to monitoring local operations,
Globecomm offers remote-site monitoring for multi-service VSAT and other two-way
and broadcast networks.
Help Desk
The NOC is also contains Globecomm's Help Desk.
Locating the Help Desk within the NOC enables the customer care representatives
to have immediate access to all tools necessary to troubleshoot any problems as
well as to the broadcast, network, and satellite technicians and engineers who are
on staff 24 x 7.
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