Globecomm's Network Operations Center is the nerve center of the network. The NOC is responsible for monitoring both the Long Island International Teleport and remote teleports. The NOC is staffed 24/7 by technicians and engineers, and is further supported by Globecomm's engineering team, of whom more than one hundred live within thirty miles of the facility.

The NOC monitors circuits on multiple levels to ensure that service-level agreements are being met. Globecomm believes in monitoring both the equipment related to a circuit and the data or video itself when permitted by the customer. This means that each circuit is monitored by multiple systems, ensuring that any anomalies are quickly identified and resolved. In the event of any incident, the monitoring system automatically triggers audible and visual alerts, sends email to NOC technicians and key engineers, and creates a trouble ticket to log and track the event.

Standard monitoring covers all satellite RF and IF components, baseband equipment including routers and encoding platforms, and all terrestrial connections to the Long Island International Teleport. In addition to monitoring local operations, Globecomm offers remote-site monitoring for multi-service VSAT and other two-way and broadcast networks.

Help Desk

The NOC is also contains Globecomm's Help Desk. Locating the Help Desk within the NOC enables the customer care representatives to have immediate access to all tools necessary to troubleshoot any problems as well as to the broadcast, network, and satellite technicians and engineers who are on staff 24 x 7.