Satellite Communications Systems for Remote Communications, Data Centers, Satellite Broadcasting, Broadband Internet, Wireless Communication Systems, Satellite Uplinks and more from Globecomm Systems

Globecomm Systems Satellite Communications Systems: mobile satellite, earth station satellites, and satellite broadcasting and teleports.

Telecommunication solutions for industrial communications, portable or remote communications as well as telemetry solutions, digital teleports, elearning or distance learning, videoconferencing and VoIP.

Globecomm Systems Satellite Communications

Leaders in Worldwide Satellite Communications: communication satellites, satcom, comsat, vsat, comsat earthstation, comsat satellite

Satellite Communications Systems from leader Globecomm Systems featuring mobile satellite, earth station satellites, and satellite broadcasting and teleports.



Field Service Globecomm offers a comprehensive set of high-quality installation, maintenance, repair and training services to ensure a high level of quality and professionalism at the remote end of satellite-based networks. Service is provided by a network of field technicians across the United States and in selected international centers, as well as by technicians based at our Hauppauge corporate headquarters. Each has passed VSAT certification-training courses and has been individually interviewed and background-checked prior to becoming a certified Globecomm technician. Field Service Database At the heart of Globecomm's field service offerings is our proprietary database used to track hardware deployed at each site, contact information for each site, digital site photographs, and detailed data such as antenna pointing, and carrier frequencies. The database also tracks all work orders related to a site, including site surveys, installation and service calls. Globecomm field service staff use it daily as a management tool. Globecomm can also provide customers with customized online access to the database so that they can view status in real time. Installation A Globecomm Program manager oversees installation of remote network sites and takes full responsibility for implementation, administration and performance. Globecomm furnishes all necessary labor, equipment and materials, and demonstrates successful operation to the customer's on-site representative before completing work. Maintenance Globecomm's network of technicians provides on-site maintenance and repair of network nodes. Maintenance is available in two forms: Full-Service Package provides customers with complete coverage for a fixed monthly fee per location. Globecomm assumes all responsibility for the network, including stocking a spares pool and restoring downlink systems to working order. Time & Materials Package provides cost-flexibility. Customers are required to purchase a spares pool of key equipment equal to 5% of the number of remote sites in the network, and pay for installation or maintenance on a per-call basis. Training The success of a network depends on how well users at the remote ends use the system. Globecomm provides training and documentation services for local site coordinators in two forms: Basic Training. At the time of installation, the on-site technician provides an overview of the system and explains the IRD and its function keys. Globecomm also provides a reference guide that graphically displays the specific system and configuration of the network, including basic troubleshooting instructions and the contact numbers for the Globecomm Help Desk Enhanced Training. Globecomm recommends that customers add enhanced training on all aspects of the technologies installed at the remote sites, and can provide training program content, scheduling and on-air talent for a live interactive tutorial. Need More Information? Contact your nearest Globecomm office and ask for Lifecycle Support Sales.