Network Monitoring

Globecomm delivers the highest quality of service in network monitoring through its Network Operations Center, staffed 27/7 by both technicians and engineers experienced with satellite, video and IP issues. The NOC monitors circuits on multiple levels to ensure that service-level agreements are being met. In the event of any incident, the monitoring system automatically triggers audible and visual alerts, sends email to NOC technicians and key engineers, and creates a trouble ticket to log and track the event.

Standard monitoring covers all satellite RF and IF components, baseband equipment including routers and encoding platforms, and all terrestrial connections to the Long Island International Teleport. In addition to monitoring local operations, Globecomm offers remote-site monitoring for multi-service VSAT and other two-way and broadcast networks.

State-of-the-Art Tools

The following is a selection of the tools used to monitor network operation:

• AxxSys M&C Software (developed by Globecomm) monitors all earth station equipment at our facility and the customer’s facilities using VPN technology.
• The Evertz MVP Platform monitors video and audio broadcasts for frozen or black video, problematic audio levels or loss of service.
• The What’s Up Gold System monitors all IP services and hub equipment with IP interfaces.
• Spyglass Carrier Monitoring Software (developed by Globecomm) monitors the RF carrier on the satellite in order to detect signal level changes or signal driving.
• A PixelMatrix MPEG-2 Analyzer monitors all MPEG-2 transports and the parameters of the MPEG-2 transport streams as well as individual programs.
• A Multiple Router Traffic Grapher monitors all types of IP circuits, including unicast and multicast, for bandwidth usage and traffic types on the circuit.  

Need More Information?

Contact your nearest Globecomm office and ask for Lifecycle Support Sales.