Customer Support

From concept through years of reliable service, Globecomm offers the support you need to ensure maximum performance.


Start-Up Support

For systems we install,we provide complete documentation and a commitment to make sure it successfully enters service. For pre-engineered products, technicians are available on-call to resolve integration problems with existing equipment.


In addition to documentation and start-up support, Globecomm provides expert training for operating personnel that equips them to manage individual systems and complex networks.


Lifecycle Support

Customers requiring continuing support for their systems or networks can take advantage of our Lifecycle Support Services including Network Monitoring from our Network Operations Center, Help Desk, and Field Service.

Spares and Repairs

Globecomm can stock critical spares at locations around the United States or around the world in order to maintain uptime on your systems. When field maintenance is not enough, our expert technicians can repair and rebuild systems in our ISO 9001 manufacturing facility.

Site Survey

Globecomm's engineering team can go onsite to evaluate existing equipment and report on condition and options for upgrade, repair or replacement.

Extended Warranty

Globecomm offers a wide range of warranty protection programs that helped provide a low, predictable cost of maintenance over multiple years.

Need More Information?

Contact your nearest Globecomm office.